>> Products & Services: Negotiation

Category: Cognitive

Aim: This course provides participants with skills and knowledge to understand the art of negotiation. Negotiation happens in all workplaces with staff, peers, clients and customers. Using the right techniques and developing the skill of negotiation can be vital to the success of a major project or activity. This course provides a framework and techniques for participants to develop the ability to achieve the right outcomes using negotiation.

Audience: All staff that want to improve their ability to negotiate effectively with others. The course is ideal for managers, supervisors, team leaders, sales staff, project managers and customer service consultants.

Outcomes:

• Identify the negotiation process
• Conduct effective negotiations
• Identify negotiation tactics and strategies
• Practice negotiations
• Use techniques and tools appropriate to the negotiation
• Reflect on ability to negotiate

Duration:2 days