>> Products & Services: Mental Health for Telephone Operators

Category: Cognitive

Aim: This course develops skills for telephone operators to assist someone experiencing a mental health problem or crisis. Participants gain awareness of the signs and symptoms of the most prevalent mental illnesses within Australia including depression, anxiety disorders and psychosis.

Audience: Staff in call centres, customer service areas and telephone consultants.

Outcomes:

• Overview of mental illness within Australia
• Signs and symptoms of major mental illnesses
• Identify signs that a caller may be experiencing a mental illness
• Develop strategies for callers who may exhibit symptoms of mental illness
• Identify available treatments
• Case Studies and role plays

Duration:1 day