>> Products & Services: Communication Skills

Category: Organisational

Aim: The course develops individual communications skills in workplace settings. The ability to communicate through effective listening and clarity of expression are an essential skill in the modern workplace. This course equips participants with skills and strategies to effectively communicate with colleagues, managers and clients.

Audience: All staff seeking to enhance their communication skills with other people including staff, managers, team leaders and project managers.

Outcomes:

• Develop active listening techniques
• Identify behaviours that contribute to effective relationships
• Develop assertiveness
• Understand the importance of feedback
• Be able to better handle difficult situations

Duration:1 day