>> Products & Services: Building Effective Relationships

Category: Emotional

Aim: This course provides participants with the basis to develop effective working relationships with staff, peers and clients. Central to the effective operation of any team is the relationships between team members, this is also true for the broader organisation. This course explores the key aspects of developing these relationships such as the role of perception, workplace behaviours and personality and personal characteristics.

Audience: Frontline managers, team leaders and supervisors.

Outcomes:

• Define an effective relationship
• Explore strategies to build an effective relationship
• Gain awareness of trust and rapport techniques
• Manage challenging situations with confidence

Duration: 1 day