>> Client Engagements: KMART Tyre and Auto - Employing Emotional Intelligence

KMART Tyre and Auto - Employing Emotional Intelligence
Client
Disciplines	Training - Emotional
Situation	KMart Tyre and Auto Services conducted a three day Leadership Conference over 290 frontline and regional managers. The conference was primarily designed to educate their frontline managers about the basics of leadership.
Challenge	The audience was predominately male and focussed on practical work applications of the material presented. KMart required participants to gain awareness and access the concept of emotional intelligence (EI).
Response	Our presenter worked with the KMart conference team to ensure material catered for the needs of the audience. A snapshot of the presentation is available at Watch Us Work: Emotional Intelligence @ Work. The presentation "Employing EI" included emotional intelligence at work in MotoGP, case studies based on actual work events, reflection and genuflection. Content included what is EI, what's driving you and what's driving your customers.
Outcome	The workshop was extremely well received with participants able to: develop awareness of EI identify the relevance of EI AT WORK understand some of their behaviour drivers appreciate what is driving their customers.